Privacy policy

Feather POS is a tool for shop owners and managers. It shows a shop's sales, items, stock and staff, taken from that shop's own Feather till, and lets them make changes such as editing a price. This policy explains what information is involved, where it goes and what we do with it. "We" means Feather Processing Inc., which runs the Feather dashboard and publishes the app.

The short version

• No advertising, no tracking across other apps or websites, no analytics services.
• We do not sell or rent information to anyone.
• A shop's business records are kept on that shop's own till. The dashboard keeps only the latest copy of the shop's key figures, so the app can still show them while the till is switched off.

What the app handles

• Your dashboard account. To sign in, the app sends your email address and password to the Feather dashboard. The password is checked there and is not stored on the phone. The dashboard stores your email address, a securely hashed form of your password, which shops you can see, and when you last signed in.
• A sign-in credential on the phone. After signing in, the phone keeps a credential in its secure storage (the iOS Keychain or Android's encrypted storage) so you stay signed in. The dashboard keeps a hashed copy with the time it was created and last used, and a short description of the device. It stops working after 90 days without use, when you sign out, or when the account's password is reset.
• The shop's business information. Sales totals and reports, items and prices, stock levels, departments, staff names and roles, and voids and other exceptions. These belong to the shop and are kept on its own till. The app fetches them from the till, through the dashboard, when you look at them, and sends back the changes you make.
• A copy for when the till is off. Every few minutes the till sends the dashboard a copy of the figures the app shows: sales summaries and reports, the item list with prices, costs and stock, departments, and staff names and roles. Only the latest copy is kept; each new one replaces the last. It is shown in the app only while the shop's till cannot be reached, marked with the time it was taken, and it is deleted when the shop is removed from Feather. It holds no card details, no customer details and no staff PINs.
• Delivery orders (only for shops that connect Uber Eats). When a customer orders from such a shop on Uber Eats, Uber sends the order to the dashboard, which passes it to the shop's till. The dashboard keeps what is needed for the ticket - the items, prices, totals and the customer's first name and last initial - for 7 days, then deletes it. It does not keep the customer's phone number or address.
• The camera. Used only to read barcodes while the Scan screen is open. Pictures are not recorded, saved or sent anywhere; only the number read from the barcode is used.
• The AI assistant (optional). If a shop turns it on, questions typed into "Ask AI" go to the shop's till, which sends them, with the figures needed to answer, to Anthropic's Claude service using the shop's own Anthropic account. The conversation is kept on the shop's till so it can be continued. Anthropic handles that information under its own commercial terms and privacy policy.

Who else is involved

• Oracle Cloud hosts the Feather dashboard.
• Cloudflare sits in front of the dashboard to protect it and carry its traffic securely.
• Expo delivers app updates. When the app checks for an update, Expo receives technical details such as the app version, the phone's platform and its network address.
• Uber, only for shops that connect Uber Eats, to receive their orders and send back whether each was accepted.
• Anthropic, only when a shop has turned on the AI assistant, as described above.

Like most internet services, the dashboard and these providers keep short-term technical logs (such as network addresses and times of requests) to keep the service working and secure.

Security

All traffic between the app, the dashboard and the tills is encrypted. Passwords, sign-in credentials and shop tokens are stored only in hashed form on the dashboard.

How long information is kept

Account details are kept while the account exists. Sign-in credentials end after 90 days without use, when you sign out, or when the password is reset. A shop's business records are kept on its till under the shop's control; the dashboard's copy of its figures is replaced every few minutes and deleted when the shop is removed from Feather.

Your choices

• Sign out in the app's Settings at any time; this removes the credential from the phone.
• Ask for your account to be deleted: see Delete an account.
• Ask what information we hold about you, or for it to be corrected, by writing to [email protected].

Children

Feather POS is a business tool and is not meant for children. We do not knowingly collect information from anyone under 16.

Changes

If this policy changes, the new version will be posted here with a new date.

Contact

Feather Processing Inc. · [email protected]